Access Care Ride
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Help Center
Frequently asked questions and resources for applicants
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Getting Started
The Application Form
After You Submit
Sign Your Documents (DocuSign)
Your Applicant Portal
MART Training Portal
Complete Your Training (MART)
Complete Your Training (MART) — Consumer Sensitivity
Getting Started
What jobs are available at Access Care Ride?
What’s the difference between a Driver and a Monitor?
What are the requirements to be a Driver?
What is the Driver position job description?
What are the requirements to be a Monitor?
What is the Monitor position job description?
How long does the entire application and onboarding process take?
What do I need to have ready before I start the application?
The Application Form
How do I start an application?
How do I enter my date of birth?
Is it safe to enter my Social Security Number?
What does “Preferred Language” mean and what should I select?
What shifts are available?
What is the CORI section and why do you need my parents’ names?
What if I don’t have or don’t know my second parent’s information?
What if I’ve used a former last name (like a maiden name)?
What immigration statuses qualify for this job?
How do I sign with the digital signature pad?
What does “Did you use an interpreter?” mean
After You Submit
I got an error: “An application with this email already exists” — what do I do?
What happens after I submit my application?
I haven’t received my confirmation email — what should I do?
How do I upload my two forms of ID after submitting?
What forms of ID are accepted?
How do I contact someone if I have a question?
Sign Your Documents (DocuSign)
What is DocuSign and why am I being asked to use it?
I haven’t received my DocuSign email — what do I do?
How do I open my documents to start signing?
DocuSign is asking me to agree to “electronic records and signatures” — is this safe?
DocuSign is asking permission to use my location — should I allow it?
How do I start signing the documents?
What is “Adopt Your Signature”? What should I pick?
Where exactly do I need to sign?
What happens after I sign a document?
I see a “Ready to Finish?” banner at the bottom — what do I do?
DocuSign is asking me to “Set Your Password” and create an account — do I have to?
How do I get a copy of the documents I just signed?
Do I need to send the signed documents back to Access Care Ride?
Can I sign these documents on my phone?
What happens after I sign all the DocuSign documents?
Your Applicant Portal
What does the Onboarding Progress tracker show me?
What is the applicant portal and how do I find it?
MART Training Portal
What is the MART Training Portal and why do I need it?
How do I get started with the required MART online training?
On the MART login page, what’s the difference between “Email (Trainees)” and “MART Authorized Users”?
I’m new to MART — how do I sign up for an account?
What information do I need to create my MART account?
What do I pick for the Vendor/Company dropdown?
A “Disclaimer for Training Materials” appeared — what is it?
What does “Account Submitted! Pending vendor approval” mean?
How long does it take for Access Care Ride to approve my MART account?
I’ve been approved — how do I log in to MART for online training?
What training courses do I need to complete in the MART portal?
I lost my MART training certificate — how do I get another copy?
Complete Your Training (MART)
Where do I go to start my Sexual Harassment Training?
What does the training involve? How long does it take?
What score do I need to pass?
Do I have to watch all the videos before I can take the quiz?
A video won’t play, or I can’t download the training materials. What do I do?
What is the assessment like?
The “Submit Quiz” button won’t work / it says I have unanswered questions.
How do I find out if I passed?
I didn’t pass. What now?
I passed! How do I get my certificate to Access Care Ride?
How do I email my certificate to Access Care Ride? (step by step)
I sent the certificate — how do I know it went through?
What exactly should my certificate look like? (Please don’t send a screenshot of the quiz score)
Can I do the training and the quiz on my phone?
Where can I find my certificate again later?
Complete Your Training (MART) — Consumer Sensitivity
What is Consumer Sensitivity Training and do I have to take it?
How do I add the Consumer Sensitivity course to my account?
How do I start and work through the course?
What score do I need, and how many tries do I get?
The “Submit Quiz” button won’t work / it says I have unanswered questions.
How do I find out if I passed?
How do I get my certificate to Access Care Ride?
The MART “Certificates” page says “No Certificates Yet” even though I passed. Is something wrong?