Once you submit your signed documents, three things happen:

1. You receive a confirmation email from DocuSign. Subject line: “Completed: Action Required: Sign Your Employment Documents.” This email confirms your signing is complete and includes a View Completed Documents link so you can keep a copy.

2. Your applicant portal updates. When you visit your applicant portal, the “Documents Signed” step on the Onboarding Progress tracker will be marked complete (the number 2 will turn blue with a check mark).

3. Access Care Ride sends you the next email. Within a short time, you’ll receive a new email from hello@accesscareride.com with the subject “Next Step: MART Training Portal Setup.” This email walks you through creating your account on the MART training portal, which is the next stage of onboarding.

If you don’t receive the MART setup email within 24 hours of signing, contact hello@accesscareride.com or 774-234-6750.

Your applicant portal shows your progress through all seven onboarding steps:

The MART Training Portal Setup email arrives after your DocuSign documents are processed:

Help Center

Getting Started

What jobs are available at Access Care Ride?

What’s the difference between a Driver and a Monitor?

What are the requirements to be a Driver?

What is the Driver position job description?

What are the requirements to be a Monitor?

What is the Monitor position job description?

How long does the entire application and onboarding process take?

What do I need to have ready before I start the application?

The Application Form

How do I start an application?

How do I enter my date of birth?

Is it safe to enter my Social Security Number?

What does “Preferred Language” mean and what should I select?

What shifts are available?

What is the CORI section and why do you need my parents’ names?

What if I don’t have or don’t know my second parent’s information?

What if I’ve used a former last name (like a maiden name)?

What immigration statuses qualify for this job?

How do I sign with the digital signature pad?

What does “Did you use an interpreter?” mean

After You Submit

I got an error: “An application with this email already exists” — what do I do?

What happens after I submit my application?

I haven’t received my confirmation email — what should I do?

How do I upload my two forms of ID after submitting?

What forms of ID are accepted?

How do I contact someone if I have a question?

Sign Your Documents (DocuSign)

What is DocuSign and why am I being asked to use it?

I haven’t received my DocuSign email — what do I do?

How do I open my documents to start signing?

DocuSign is asking me to agree to “electronic records and signatures” — is this safe?

DocuSign is asking permission to use my location — should I allow it?

How do I start signing the documents?

What is “Adopt Your Signature”? What should I pick?

Where exactly do I need to sign?

What happens after I sign a document?

I see a “Ready to Finish?” banner at the bottom — what do I do?

DocuSign is asking me to “Set Your Password” and create an account — do I have to?

How do I get a copy of the documents I just signed?

Do I need to send the signed documents back to Access Care Ride?

Can I sign these documents on my phone?

What happens after I sign all the DocuSign documents?

Your Applicant Portal

What does the Onboarding Progress tracker show me?

What is the applicant portal and how do I find it?

MART Training Portal

What is the MART Training Portal and why do I need it?

How do I get started with the required MART online training?

On the MART login page, what’s the difference between “Email (Trainees)” and “MART Authorized Users”?

I’m new to MART — how do I sign up for an account?

What information do I need to create my MART account?

What do I pick for the Vendor/Company dropdown?

A “Disclaimer for Training Materials” appeared — what is it?

What does “Account Submitted! Pending vendor approval” mean?

How long does it take for Access Care Ride to approve my MART account?

I’ve been approved — how do I log in to MART for online training?

What training courses do I need to complete in the MART portal?

I lost my MART training certificate — how do I get another copy?

Complete Your Training (MART)

Where do I go to start my Sexual Harassment Training?

What does the training involve? How long does it take?

What score do I need to pass?

Do I have to watch all the videos before I can take the quiz?

A video won’t play, or I can’t download the training materials. What do I do?

What is the assessment like?

The “Submit Quiz” button won’t work / it says I have unanswered questions.

How do I find out if I passed?

I didn’t pass. What now?

I passed! How do I get my certificate to Access Care Ride?

How do I email my certificate to Access Care Ride? (step by step)

I sent the certificate — how do I know it went through?

What exactly should my certificate look like? (Please don’t send a screenshot of the quiz score)

Can I do the training and the quiz on my phone?

Where can I find my certificate again later?

Medical Clearance Letter

What is the medical clearance letter, and why should I start on it right away?

What does the medical clearance email say? (full email)